1) Information We Collect

Information you provide

• Contact Us / Request a Quote / Online Booking: name, email, phone number, and message contents.
• We do not accept file uploads through the Site.

Automatically collected information

• Device and browser information, pages viewed, referrer/UTM data, timestamps, approximate location (derived from IP), and interactions with forms and buttons.
• Analytics: Google Analytics (GA4) for aggregated traffic and usage metrics.
• Advertising measurement: Meta (Facebook) Pixel to measure ad performance and create audiences on Meta platforms.

From our operations

• When you contact us, we may add your details to our Go High Level (HighLevel) CRM for follow-ups, scheduling, and marketing communications in compliance with CASL.

2) How We Use Information

• Respond to inquiries, provide quotes, and schedule/confirm appointments.
• Operate, maintain, and improve the Site and our services.
• Send service and marketing communications consistent with CASL (see Section 4).
• Security, fraud prevention, and diagnostics (e.g., server logs).
• Comply with legal obligations and enforce our terms.

3) Disclosure of Information

We do not sell personal information. We disclose information only as follows:

• Service providers/processors that assist us, subject to confidentiality and security obligations, including:
  • HighLevel (CRM, messaging, booking)
  • Vultr (cloud hosting for our WordPress site managed via CyberPanel)
  • Analytics & advertising partners (Google Analytics; Meta Platforms)
• Legal and safety—to comply with laws, respond to lawful requests, or protect rights, users, or the public.
• Business transfers—in connection with a merger, sale, or reorganization, subject to applicable law.

4) Marketing Communications & CASL

We send commercial electronic messages (emails/SMS) in accordance with CASL. We rely on your express consent or, where applicable, implied consent (for a limited time following your inquiry or a transaction). Every message includes an unsubscribe option, and you can opt out at any time. For SMS, you may opt out by replying STOP.

5) Cookies & Tracking Technologies

• Essential cookies support core Site functions and security.
• Non-essential cookies/SDKs (analytics, advertising) are used with your consent.
• We display a cookie banner/manager to obtain and manage consent for non-essential cookies. You may withdraw consent via the banner at any time.
• You can also control cookies at the browser level (e.g., block or clear cookies). We do not currently respond to browser “Do Not Track” or Global Privacy Control (GPC) signals.
• Cookie Settings (replace with your live link).

6) Lawful Basis & Consent

We collect and use personal information with your consent and for purposes that a reasonable person would consider appropriate in the circumstances, consistent with PIPEDA’s fair-information principles.

7) Cross-Border Processing

Our service providers may process personal information outside Canada (e.g., in the United States). We remain responsible for personal information transferred for processing and use contractual and other safeguards to ensure a comparable level of protection. Information processed abroad may be accessible to foreign authorities under their laws.

8) Data Retention

• Quote requests and related correspondence: retained for 1 year from our last interaction.
• Marketing contacts (CRM): retained until you unsubscribe or as otherwise required by law.
• Server logs/security records: retained for a reasonable period (typically up to 12 months) unless a longer period is required for investigations or legal obligations.

When information is no longer needed, we delete or anonymize it, subject to legal retention requirements.

9) Data Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data, including HTTPS/SSL encryption in transit, secure hosting, and access controls. No method of transmission or storage is 100% secure.

10) Your Rights (Canada)

Subject to limited exceptions, you may request access to personal information under our control, request corrections, and withdraw consent to non-essential processing (including marketing). We will respond within a reasonable time and provide reasons where we cannot fulfill a request, as permitted by law.

11) Third-Party Links

Our Site may link to third-party websites or services (e.g., map embeds, social profiles). Their privacy practices are governed by their own policies. We encourage you to review them before providing personal information.

12) Children’s Privacy

Our services and Site are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, please contact us so we can delete it.

13) Breaches & Incident Reporting

If a breach of security safeguards creates a real risk of significant harm, we will notify affected individuals and report to the Office of the Privacy Commissioner of Canada as required. We maintain records of all such breaches for at least 24 months.

14) Where We Operate

We serve Ontario, Canada. PIPEDA applies to personal information collected, used, or disclosed in the course of commercial activities by private-sector organizations in Ontario.

15) Changes to This Policy

We may update this Policy to reflect changes to our practices or legal requirements. We will post the revised Policy with a new “Effective date” and, if changes are material, provide a more prominent notice.

16) Contact Us (Privacy Officer)

To submit a privacy request, question, or complaint, please use the Contact form and indicate your message is for the Privacy Officer. You may also write to:

If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner of Canada (OPC) for guidance or to file a complaint. Phone: 1-800-282-1376.

© 2025 12134268 Canada Corp. All rights reserved.